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Why were my documents rejected?

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Identification documents may be rejected for various reasons. Unfortunately, for security reasons, we may not be able to disclose the reason for the rejection.

See below a list of the most common mistakes when uploading verification materials that can be easily avoided:
  • Images are unclear
  • Images have been edited
  • A portion of an image is cut off
  • All documents should be color images or photographs. Accepted formats are JPG, GIF, PNG, TIFF, PDF and BMP.
  • Minimum and maximum file size is between 500kb and 4MB.
  • The identification document has expired
  • The proof of address is older than 3 months
  • Documents are not written in Latin characters

Please check your documents and resubmit, we will do our best to make it work!

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