Identification documents may be rejected for various reasons. Unfortunately, for security reasons, we may not be able to disclose the reason for the rejection.
See below a list of the most common mistakes when uploading verification materials that can be easily avoided:
- Images are unclear
- Images have been edited
- A portion of an image is cut off
- All documents should be color images or photographs. Accepted formats are JPG, GIF, PNG, TIFF, PDF and BMP.
- Minimum and maximum file size is between 500kb and 4MB.
- The identification document has expired
- The proof of address is older than 3 months
- Documents are not written in Latin characters
Please check your documents and resubmit, we will do our best to make it work!